Notice of Application Failure and Restoration Due to System Failure

Thank you for your continued support of the Ronald McDonald House.

Due to a major system failure, we have been unable to accept donations via the website.

The affected dates and times are as follows From 2:55 p.m. on Friday, November 15 to around 0:22 a.m. on the following day, November 16 (Japan Standard Time)

We apologize for any inconvenience caused to those who have been proceeding with the procedures during this time.
We sincerely apologize for any inconvenience caused.
The system is currently operating normally.

To those who proceeded during the outage
If you have completed your transaction during the outage period, you will not receive an auto-reply e-mail immediately after your transaction.
If you did not receive the auto-reply e-mail, please contact us again,
If you have not received an auto-reply email, please complete the procedure again using the form below.
Please proceed to the appropriate form again from the homepage.
https://www.dmhcj.or.jp/

Inquiries
Ronald McDonald House Charities Japan
General Contact (Office hours: 9:00-18:00 weekdays, Japan Time)
Phone: 0120-336-786
E-mail address: dmhcj@jp.mcd.com